Return & Exchange Policy

At Avika Premium Designs, your satisfaction is our top priority. Every product is thoroughly inspected before packing and shipping to ensure you receive it in perfect condition.

Order Cancellation

  • Before Dispatch: If your order hasn’t been dispatched, you can cancel it, and we’ll refund the full amount within 5–7 working days after the cancellation request is processed.
  • After Dispatch: Once the order is dispatched, it cannot be canceled.

To cancel your order, simply:

  • Email us your order number at avikapremiumdesigns@gmail.com.
  • WhatsApp us at (+91) 90613 61210.
  • Alternatively, reply with “CANCEL ORDER” to the confirmation email you received.

Returns and Exchanges

We currently do not accept returns or exchanges unless the product received is damaged.

In Case of Damaged Products

If you receive a damaged product due to transit or handling, notify us within 48 hours of delivery by:

Mandatory Requirements for Claims

  1. Unboxing Video: Record a video while unboxing the parcel, starting from the sealed outer packaging and clearly showing the damage or defect. This video is mandatory for initiating a return or exchange.
  2. Photographs: Include photos of the package and damaged items.

Process for Damaged Product Claims

  1. Raise your claim within 48 hours of receiving the product.
  2. We request up to 48 business hours to review your submission.
  3. If approved, we will:
    • Arrange a reverse pickup through our courier partner. If reverse pickup is unavailable in your area, you may need to self-ship the product using a reliable courier service. We recommend using Speed Post, and Avika Designs will cover the return shipping cost.
  4. Once we receive and verify the returned product, we will process a replacement (subject to stock availability) or a refund.

Refusing a Damaged Package

If the package appears tampered with or damaged at delivery, refuse to accept it and return it to the delivery person immediately.

Queries, Feedback, or Suggestions

We’d love to hear from you! Reach out to us at:

Avika Premium Designs

Panickasseril, Karimulakkal, Alappuzha District, Kerala, India.

Email: avikapremiumdesigns@gmail.com
Phone: +91 90613 61210

Thank you for choosing Avika Premium Designs! Your faith in us drives our commitment to excellence every time.